FAQS

At ONEMARTLY, we aim to resolve common order questions clearly and efficiently — here’s how each situation is handled.

Tracking & Delivery Visibility — after your order has been dispatched

ONEMARTLY sends a shipping confirmation email containing tracking information or a direct tracking link as soon as your order leaves our facility. You’ll use the carrier’s own tracking system to monitor real-time delivery status from dispatch through arrival.

Order Adjustments Before Dispatch — while processing is still active

ONEMARTLY begins preparing orders immediately after checkout completes, so no changes can be made once submission is finalized. Review all items, quantities, and details carefully before confirming your purchase — adjustments are not available after that point.

Returning or Replacing Items — when you need to send something back

ONEMARTLY accepts returns only for items in original condition, with all tags attached where applicable and no visible signs of wear or use. Clearance items are excluded from return eligibility. Direct exchanges are not offered; approved returns result in a refund or other resolution as outlined in our Return Policy.

Out-of-Stock & Restock Alerts — when an item isn’t currently available

ONEMARTLY restocks select items as inventory becomes available again. Customers who want early access to restocked products can sign up for automated restock notifications directly on the product page.

Correcting Shipping Details — before the order ships

ONEMARTLY will update your shipping address if the request arrives before the order enters packing or dispatch. Once the package is prepared or handed off to the carrier, address corrections are no longer possible.

Resolving Delivery Issues (Wrong/Damaged/Defective) — within 30 days of delivery

ONEMARTLY requires contact within 30 days of delivery for any incorrect, damaged, or defective item. Your message must include the order number, product name or item code, clear photographs showing the issue, and a concise description of what occurred. We assess each case individually and respond with appropriate next steps.

Applying Promotional Codes After Checkout — with prompt follow-up

ONEMARTLY reviews requests for post-checkout discount code application when submitted promptly with both the order number and the valid, unused promotional code. Eligibility depends on code terms and order status at time of review.

All requests are reviewed personally. For fastest assistance, include your order number and a clear description of what happened.